Refund policy
Return & Refund Policy
At virexoxo.shop, we want you to feel confident with every purchase. If something isn’t right, we offer a simple and fair return process.
Return Window
You may request a return within 30 days of receiving your order. After this period, we are unable to offer a refund or exchange.
Eligibility for Returns
To qualify for a return:
- Items must be unused, unworn, and in original packaging
- Products must include all original components
- Proof of purchase is required
Certain items may not be eligible for return due to hygiene or final-sale conditions (if applicable).
Refund Process
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within a few business days.
Shipping costs (if any) are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 7 days of delivery with photos. We will arrange a replacement or full refund.
Contact for Returns
Email: info@virexoxo.shop